Most Frequently Asked Questions
Here you’ll find an overview of the most frequently asked questions about our safes, fireproof cabinets, locks, and services. We cover topics such as delivery, installation, maintenance, certification, and how to choose the right model. This page helps you quickly find answers to practical or technical questions.
Didn’t find what you were looking for? Feel free to contact us for personal advice.
01
GeneralWhy are we not reachable by phone?
02
Choosing a safeHow do we anchor safes and fire-resistant cabinets?
03
Placement and installationHow are safes delivered, installed and anchored?
04
Choosing a safeHow do you avoid pipes when installing a safe or fire-resistant cabinet?
05
Placement and installationDo safes have an emergency key?
06
Choosing a safeWhat is the best safe?
07
Security and certificationsIs there such a thing as an inviolable safe?
08
Choosing a safeDoes anchoring a safe or fire-resistant cabinet create much dust or noise?
09
Service and maintenanceIs there a risk that the contents will be damaged when opening the safe?
10
Choosing a safeHelp, the insurable value of safes is far too low. What can I do?
11
Security and certificationsAre safes or fire cabinets truly fireproof?
12
Choosing a safeIs a safe still relevant in our digital age?
13
Choosing a safeHow long does a safe last?
14
Choosing a safeWhy choose a Chubbsafes safe or vault?
15
Choosing a safeWhat is a fire- and burglary-resistant safe?
16
Choosing a safeWhat is a burglar-proof safe?
17
Choosing a safeWhat is a safe?
18
Choosing a safeWhich safe lock should I choose?
19
Choosing a safeWhich safes or fire-resistant cabinets are suitable for jewellers and diamond dealers?
20
Placement and installationCan a safe or fire-resistant cabinet be glued?
21
Choosing a safeWhat is a fire-resistant safe ?
22
Placement and installationWhat if I don’t have a suitable wall or floor for anchoring?
23
Choosing a safeWhy have a safe installed by a professional?
24
GeneralCan I find the price of a safe or fire-resistant cabinet online?
25
Choosing a safeIs a safe still a good investment today?
26
Placement and installationCan a safe be delivered without installation?
27
Choosing a safeWhat is the best safe for home use?
28
Placement and installationAre all safes and fire-resistant cabinets available from stock?
29
Choosing a safeWhat is the price of a home safe, installation included?
30
Service and maintenanceCan existing safes in my jewellery store be replaced or further secured?
31
Placement and installationWhy do we deliver or sell only in Belgium?
32
Service and maintenanceCan you repair or replace the lock on site?
33
GeneralWill I always receive a quotation in advance?
34
GeneralDo you operate throughout Belgium?
35
Service and maintenanceWhen is a safe beyond repair?
36
Security and certificationsA fire-resistant safe rated for only 30 minutes to 2 hours — isn’t that rather short?
37
Security and certificationsWhat is the difference between EN 1143-1 and EN 1627?
38
Security and certificationsI have a safe or strongbox. How can I determine the resistance grade?
39
Security and certificationsWhat is the highest class of a safe?
40
Security and certificationsIs a certified safe automatically fire-resistant?
41
Placement and installationCan a safe be installed in a built-in cupboard?
42
Placement and installationCan a safe be suspended on a wall?
43
Placement and installationCan you install and anchor a safe yourself?
44
Security and certificationsWhat is a Grade 5 safe?
45
Security and certificationsWhat is a Grade 6 safe?
46
Security and certificationsWhat is a Grade 4 safe?
47
Security and certificationsWhat is a Grade 7 safe?
48
Security and certificationsWhat is a Grade 3 safe?
49
Security and certificationsWhat is a Grade 2 safe?
50
Security and certificationsWhat is a Grade 1 safe?
51
Security and certificationsWhat is a Grade 0 safe?
52
Security and certificationsWhat is a security cabinet or safe security level S1 or S2 according to EN 14450?
53
Choosing a safeWhat is a refractory safe?
54
Choosing a safeWhat is the difference between a standard safe and a luxury safe?
55
Choosing a safeCan an electrical outlet be installed in a safe?
56
Choosing a safeAre there safes with a left-hand opening door?
57
Choosing a safeDeposit safe with drawer or with drum?
58
Choosing a safeDeposit safe with deposit slot or with deposit flap?
59
Choosing a safeWhat is the difference between a time lock and a time delay?
60
Security and certificationsWhat does the T2 certification of a safe mean ?
61
Security and certificationsWhat does the EX certification of a safe mean (EN 1143-1)?
62
Security and certificationsWhat does the CD certification of a safe or strongroom mean (EN 1143-1)?
63
Placement and installationDoes a built-in safe, wall safe or floor safe always need to be set in concrete?
64
Placement and installationHow thick does the wall need to be for a wall safe?
65
Placement and installationCan additional anchoring holes be provided in a safe?
66
Placement and installationIs the weight of a safe a problem for my floor?
67
Product questionsCan the Salvus Tivoli also be fixed to the wall?
68
Product questionsWhat is the difference between a Fichet-Bauche Millium and a Carena?
69
Product questionsWhat is the difference between the Fichet-Bauche Inviktus and the Atrius?
70
Product questionsWhat is the difference between the Salvus Ferrara, Ravenna and Bologna?
71
Product questionsWhat is the difference between the Chubbsafes DuoForce T2 and the TriForce T2?